Kariakoo SOKONI APP
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Help & Support

Need help? Submit a support ticket, and our team will assist you.

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Your conversation, in one place

My Support Tickets

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Raise a ticket below, or open an existing ticket using its ID and private access key.

Open a ticket from another browser

Your email address alone cannot unlock tickets. Enter the ID and key you saved when you submitted.

Ticket history is remembered in this browser for up to 30 days. On shared devices, close your browser and clear site data when finished. If you lose your key, contact our team on WhatsApp so they can verify your identity.

Tell us what happened

Raise a Ticket

Include the steps you took, what you expected and what happened instead. A screenshot can help us understand the problem.

  1. Submit your issue.
  2. Save your ticket ID and access key.
  3. Check progress and reply here.

Email notifications are not yet enabled. Save your ticket details and check this page for updates.

Up to three JPG, PNG, WebP or PDF files, 5 MB each. Hide passwords, payment credentials and other sensitive information before uploading.

Never submit passwords, PINs, card numbers or one-time codes. Privacy information

Before you ask

Frequently Asked Questions

How do I check my ticket status?

Open My Support Tickets in the browser you used to submit. On another device, enter your ticket ID and private access key. Open means received; In Progress means our team is working on it; Resolved means a solution has been provided; Closed means the conversation has ended.

Can I reply after a ticket is resolved?

Yes. A reply reopens a resolved ticket. Once a ticket is closed, raise a new ticket and include the previous ticket ID.

What should I include in a payment or subscription issue?

Describe the issue and include a transaction reference if available. Hide financial credentials in screenshots. Support tickets do not process payments, cancel app subscriptions automatically or guarantee refunds.

How do I update my business listing?

Choose Product Listing and tell us which page needs changing. Include the page URL and the correct information. Our team reviews and updates website listings manually.

Is my ticket public?

No. Ticket conversations and attachments are private. Keep your access key safe and do not share it publicly. Website tickets are separate from your app account.