Who to contact
This notice describes the Kariakoo Sokoni App website. Contact the Kariakoo Sokoni team on +255 680 331 426 or WhatsApp about information submitted here. The mobile app operates separately; this notice does not describe every data flow inside the app.
Information you submit
A support ticket collects your name, email address, phone number, user type, issue category, subject, description and any attachments you choose to upload. Replies, status changes and timestamps form the ticket history. Buy requirements collect the product or service you need, quantity, delivery location, contact details and any optional specifications, budget, date, instructions or files you provide.
Do not submit passwords, PINs, one-time codes, identity documents or full payment credentials. Remove sensitive information from screenshots before uploading.
How requests are handled
Authorized website staff use these details to review your request, respond and maintain the conversation. Buy requirements may be discussed with potential suppliers as explained in the form’s consent statement. Submitting a request does not place an order, process a payment or change an app account.
Support tickets and buy requirements are stored privately in WordPress. Their attachments are stored outside the public website folder and downloaded through permission-checked links. They are not public shop listings. Hosting systems and administrative backups also hold website data.
Private ticket access
A browser cookie helps you return to your tickets for up to 30 days. Your ticket ID and private access key allow access from another browser. Anyone with both can read the conversation and reply, so keep them private. The website stores a hash of the access key. Clearing browser data does not delete the ticket held by the team.
Storage, corrections and deletion requests
Messages and attachments remain in the private support or requirements inbox until staff remove them; the current website does not automatically delete them after a fixed period. Permanent ticket deletion removes its associated attachments. Earlier copies may remain in administrative backups. Contact the team to request access, correction or deletion of your submitted information; identity may need to be checked before information is disclosed or changed.
Technical information and external services
The website uses a hashed form of the connection’s IP address for short-lived submission limits and temporary tokens for form security. The web host may process connection details when serving requests. Follow-up emails are sent only when the corresponding notification service is enabled. Links to WhatsApp and social platforms open external services with their own privacy practices. Public business pages display the business information approved for publication.
See the cookie information page for browser storage. For questions about app information or app-account deletion, contact support and specify that your request concerns the app.