Kariakoo Sokoni App – Vendor Terms & Conditions

Effective Date: 15 October 2026

Platform: Kariakoo Sokoni App
Website: https://kariakoosokoni.com/

By registering as a vendor on Kariakoo Sokoni App, you agree to comply with the following Terms & Conditions.

1. Introduction

Welcome to Kariakoo Sokoni App, a Tanzanian digital marketplace designed to connect businesses, service providers, and customers. The platform enables vendors to showcase their businesses, promote products and services, and connect with potential customers.

These Vendor Terms & Conditions govern registration, membership, listings, sales, payments, and the use of vendor services on Kariakoo Sokoni App.

By registering as a vendor, selecting “I Agree,” publishing a listing, or using vendor services, you agree to these Terms & Conditions.

2. Vendor Registration and Accounts

Vendors must provide accurate, complete, and up-to-date information during registration, including their business or service details and contact information.

Vendors are responsible for:

• Maintaining the confidentiality of their login credentials.
• Keeping their account information accurate and updated.
• Ensuring that their accounts are used lawfully.
• Reporting suspected unauthorized access or account misuse.
• Ensuring that anyone acting on their behalf complies with these Terms.

Vendors must not create fraudulent accounts, impersonate other businesses, or provide misleading registration information.

Kariakoo Sokoni App may request additional information to verify a vendor’s identity, business, or eligibility to use particular services.

3. Membership Plans and Annual Fees

Vendors must maintain an active annual membership for the applicable paid vendor services.

Kariakoo Sokoni App offers the following membership plans:

3.1 Service Seller – TZS 20,000 per Year

This plan is intended for individuals and professionals who offer services and want to promote their skills and reach potential customers.

Examples include:

• Plumbers and electricians.
• Hairdressers, barbers, and beauty professionals.
• Cleaners and laundry service providers.
• Tutors and trainers.
• Mechanics and repair technicians.
• Photographers, designers, and freelancers.
• Other eligible professional and local service providers.

3.2 Basic Business Profile – TZS 120,000 per Year

This plan is intended for businesses and organizations that want to establish an online profile and improve their visibility to potential customers.

Eligible businesses may include:

• Retail shops and wholesalers.
• Restaurants, cafés, and food businesses.
• Hotels, lodges, and accommodation providers.
• Schools, colleges, and training institutions.
• Hospitals, clinics, and other eligible healthcare providers.
• Organizations and other registered or lawful businesses.

3.3 Pro Shop – TZS 300,000 per Year

This plan is intended for businesses seeking the additional listing, promotional, or selling features included in the Pro Shop package.

The specific features available will be described in the applicable membership offer.

3.4 Business Premium – TZS 600,000 per Year

This plan is intended for businesses seeking the enhanced visibility, promotional opportunities, or other additional features included in the Business Premium package.

The specific benefits will be communicated before the vendor purchases the plan.

3.5 Membership Conditions

All membership prices are annual fees in Tanzanian shillings (TZS).

• Membership normally runs for one year from the applicable activation date, unless otherwise stated at purchase.
• Vendors are responsible for renewing their memberships before expiry.
• Access to paid features may be restricted when a membership expires.
• Membership fees are separate from commissions, advertising fees, promotional charges, and other disclosed service fees.
• Any applicable taxes will be handled in accordance with applicable law.
• Membership upgrades, cancellations, and refunds are subject to the applicable purchase terms and legal requirements.

The features and benefits of each plan will be communicated before payment. Vendors should review the selected package carefully before completing their purchase.

4. Products, Services, and Listings

Vendors are responsible for ensuring that all information published on Kariakoo Sokoni App is accurate, complete, and not misleading.

This includes:

• Product or service names and descriptions.
• Photographs, videos, and other promotional materials.
• Prices and applicable charges.
• Stock availability and service availability.
• Business addresses, service areas, and contact details.
• Delivery arrangements and estimated delivery times, where applicable.

Vendors must have the legal right and any required authorization to sell the products or provide the services they list.

Listings must not contain false claims, deceptive pricing, misleading images, or information intended to defraud customers.

Kariakoo Sokoni App may remove or restrict listings that violate these Terms, applicable law, or platform rules.

5. Prohibited Products and Activities

Vendors must not list, promote, or sell products or services that are illegal, stolen, counterfeit, prohibited by applicable law, or otherwise disallowed by Kariakoo Sokoni App.

Vendors must not use the platform to:

• Conduct fraud, scams, or deceptive transactions.
• Sell counterfeit goods or misrepresent branded products.
• Publish fake reviews or manipulate ratings.
• Create fictitious orders or transactions.
• Harass, threaten, or abuse customers or other vendors.
• Distribute unlawful, deceptive, or unauthorized content.
• Circumvent platform security or misuse platform features.
• Engage in any other unlawful activity.

Kariakoo Sokoni App may remove prohibited listings and take appropriate action against accounts involved in such activities.

6. Orders and Vendor Responsibilities

Vendors are responsible for fulfilling the orders they accept and providing products or services consistent with their listings.

Vendors must:

• Confirm product or service availability before accepting an order.
• Provide accurate information about prices and additional charges.
• Communicate relevant order updates to customers.
• Fulfill accepted orders within the agreed timeframe.
• Handle customer enquiries professionally.
• Cooperate with reasonable investigations into complaints and disputes.

Vendors must not accept payment for products or services they cannot reasonably provide.

Unless a specific service arrangement states otherwise, vendors remain responsible for product quality, service delivery, packaging, and compliance with applicable laws.

7. Buy from Admin Service and Commission

The Buy from Admin service may allow Kariakoo Sokoni App to facilitate a transaction by collecting payment from a buyer and arranging for the vendor’s payment to be released following delivery confirmation or resolution of a dispute.

7.1 Standard Commission

The standard Buy from Admin commission is 15% of the final selling price, unless a different rate is agreed upon and disclosed before the transaction.

For example, if the final selling price is TZS 100,000:

• Final selling price: TZS 100,000.
• Platform commission at 15%: TZS 15,000.
• Vendor balance before other applicable deductions: TZS 85,000.

This example excludes any separately disclosed fees, approved refunds, or other lawful adjustments.

7.2 Payment Collection and Release

Where the Buy from Admin service applies, the payment process may include:

1. The buyer places an order and makes payment through the specified payment arrangement.
2. The vendor prepares and supplies the product according to the agreed terms.
3. Delivery or receipt is confirmed, or a dispute is handled under the applicable process.
4. The vendor’s payable balance is calculated after applicable commissions and authorized deductions.
5. The payment is released through the designated payment method.

Actual processing times may depend on payment providers, verification requirements, delivery confirmation, and unresolved disputes.

7.3 Payment Accuracy

Vendors must provide correct payment details and any information reasonably required to process payments.

Kariakoo Sokoni App may delay a payment where reasonably necessary to investigate suspected fraud, verify a transaction, comply with legal requirements, or resolve a dispute.

The platform will communicate the applicable payment process and any additional conditions before a transaction is completed.

8. Delivery and Order Fulfillment

Vendors must clearly communicate delivery arrangements, charges, estimated delivery times, and any applicable collection requirements.

Where delivery is arranged by the vendor, the vendor is responsible for fulfilling the agreed delivery obligations.

Where Kariakoo Sokoni App or a third-party delivery provider facilitates delivery, the responsibilities of each party will depend on the specific arrangement communicated to the buyer and vendor.

Vendors must promptly notify customers of delays, stock shortages, cancellations, or other issues affecting an accepted order.

9. Refunds, Returns, and Disputes

Customers may raise complaints or request refunds where, for example:

• An order is not delivered.
• A product arrives damaged or defective.
• A product is counterfeit or materially different from its description.
• The vendor materially misrepresents a product or service.
• Another valid reason for a remedy exists under the applicable transaction terms or law.

Kariakoo Sokoni App may review relevant evidence, including order details, photographs, delivery records, payment records, and communications between the parties.

Where a refund or other adjustment is justified, the amount may be deducted from the vendor’s payable balance or processed through the applicable payment arrangement, subject to applicable law.

Vendors must cooperate reasonably with dispute investigations and provide relevant information when requested.

Nothing in these Terms removes consumer rights or legal obligations that cannot lawfully be excluded.

10. Advertising and Promotional Services

Kariakoo Sokoni App may offer advertising, featured listings, promotional placements, or other paid marketing services.

Any applicable fees, duration, placement conditions, and included benefits will be communicated before purchase.

Vendors must ensure that advertisements are truthful, lawful, and consistent with their actual products or services.

Payment for advertising or promotion does not guarantee a particular number of views, enquiries, customers, sales, or search rankings.

11. Intellectual Property and Vendor Content

Vendors must own or have permission to use all content they upload, including:

• Product photographs and videos.
• Business names, logos, and trademarks.
• Product descriptions and promotional text.
• Other copyrighted or proprietary materials.

Vendors retain ownership of their intellectual property.

By uploading content, vendors grant Kariakoo Sokoni App a non-exclusive, royalty-free permission to host, display, reproduce, and use that content as reasonably necessary to operate the platform, display listings, and promote the relevant vendor or platform, subject to applicable law.

Vendors must not upload content that infringes the rights of another person or business.

Where content is removed or a vendor account is terminated, Kariakoo Sokoni App may retain or process relevant records where necessary for legal compliance, dispute resolution, security, or other lawful purposes.

12. Customer Privacy and Personal Information

Vendors must use customer information only for legitimate purposes connected with orders, service delivery, customer support, or other authorized activities.

Vendors must not sell, misuse, disclose, or use customer information for unauthorized marketing.

Vendors must take reasonable steps to protect personal information and comply with applicable data protection laws.

Kariakoo Sokoni App and vendors are responsible for their respective data-handling activities in accordance with applicable law and any relevant privacy notices.

13. Ratings, Reviews, and Customer Feedback

Customers may be permitted to submit ratings and reviews about their experiences.

Vendors must not buy fake reviews, manipulate ratings, threaten customers over honest feedback, or post misleading reviews about their own businesses or competitors.

Kariakoo Sokoni App may remove reviews that violate platform rules or applicable law.

Vendors may report reviews they believe are fraudulent, abusive, or otherwise inappropriate for review under the platform’s policies.

14. Account Suspension and Termination

Kariakoo Sokoni App may remove listings, restrict features, suspend accounts, or terminate vendor access where reasonably necessary because of:

• Violations of these Terms.
• Fraud or suspected unlawful conduct.
• Repeated misleading listings or customer complaints.
• Sale of prohibited products.
• Misuse of customer information.
• Attempts to compromise platform security.
• Legal or regulatory requirements.

Where appropriate and legally permitted, the vendor may be notified of the reason for the action and given an opportunity to correct the issue or appeal.

Suspension or termination does not automatically cancel outstanding obligations, resolve pending disputes, or remove payment obligations arising from completed transactions.

Membership fees and any potential refund following suspension or termination will be handled according to the applicable purchase terms and law.

15. Platform Availability and Limitations

Kariakoo Sokoni App aims to provide a useful and reliable marketplace but does not guarantee uninterrupted access, error-free operation, or continuous availability of every feature.

Maintenance, technical problems, connectivity issues, security incidents, or third-party service interruptions may affect availability.

The platform may update, modify, or discontinue features where reasonably necessary, subject to applicable law and any relevant contractual obligations.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

16. Changes to Membership Plans, Fees, and Services

Kariakoo Sokoni App may update its membership plans, commissions, fees, services, or platform rules when necessary.

Material changes will be communicated through the App, the website, email, or another appropriate channel.

Changes will take effect at the communicated time, subject to applicable law and any notice or consent requirements.

Changes to fees will not retroactively alter a transaction’s agreed commission unless permitted by law and agreed by the relevant parties.

17. Applicable Law and Dispute Resolution

These Terms are governed by the applicable laws of the United Republic of Tanzania.

The parties should first attempt to resolve disputes through good-faith communication.

Where an informal resolution is unsuccessful, a dispute may be referred to the appropriate court or legally recognized dispute-resolution process under applicable law.

Nothing in this section prevents a customer, vendor, or other affected person from exercising rights granted by law.

18. Contact Information

For questions about vendor registration, membership plans, payments, listings, or these Terms, please contact Kariakoo Sokoni App through the official contact details published on:

Website: https://kariakoosokoni.com/

Please use the contact information currently displayed on the website for vendor support and formal enquiries.

19. Acceptance of Vendor Terms & Conditions

By selecting “I Agree,” registering as a vendor, publishing listings, or using vendor services, you confirm that you have read and understood these Terms & Conditions and agree to comply with them, subject to applicable law.

Vendor Agreement

☐ I have read, understood, and agree to the Kariakoo Sokoni App Vendor Terms & Conditions.